To return an item, please complete our returns form online to fill us in on the details.

We will review your request within 1-2 business days, and provide you with an address to return your item to.

Please note - you are responsible for all return shipping costs, unless we have made a mistake with your order.

Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding all shipping costs) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.

We do not refund initial shipping charges for items returned, other than for faulty items. EcoNaps are not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.

Due to the limited nature of our products, we do not offer exchanges on any items. If you would like a different pattern, or sized item, we recommend purchasing the new item and following the returns process for a refund on your original item

Regrettably, in most instances (with the exception of pre-orders and pre-sale orders), we are unable to accommodate order cancellations or modifications (such as address changes, adding or removing products from an order, etc.). Since we utilise an off-site third-party logistics team to handle and dispatch our orders, changes cannot be made once their system has processed an order for shipment. Typically, this occurs within a few minutes of an in-stock order being placed.

We stand by our quality and offer a 90 day warranty against manufacturing defects on all of our modern cloth nappies. For more information about our product warranty please view our warranties page. In the unlikely event that you’ve received an item that isn’t up to expectations, please complete our returns form so we can assess your item. Please include clear photos of your fault along with your order number.

If you have received an item you did not order, please contact us within 7 days of the delivery date so we can resolve this for you. Please include your order number, the name of the incorrect item(s) and a clear photo showing all items received in your order.

If you receive your order and there is an item(s) missing please check your tracking link with Royal Mail. Sometimes, when necessary, orders may be sent in two shipments. If this is the case your tracking details will show that your order was sent with two tracking numbers on the Royal Mail website. If your order was not sent in two parcels please email our customer care team at hello@econaps.com.au with your order number, the name of the missing item(s) and a photo of the packaging & the item(s) you received. Please check the packaging that your order arrived in for damage and let our team know if the parcel appears to have been tampered with. Once we review your email, photos, and shipping details ,we will reply ASAP with resolution.

You will be responsible for shipping and handling charges to return any unwanted items, unless we have made an error with your order. If the package does not reach us safely we will not be able to complete the refund, so we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

All orders that contain 'pre order' and 'in stock' items will be sent once all items are in stock. If you need to receive items separately, you will need to place a separate order, as shipping costs must to be covered.

We have a page dedicated to our most frequently asked questions. You can find it here.

All customers are responsible for any local customs duties or taxes placed on international orders. EcoNaps must declare full monetary value on all international shipments and we recommend checking with your local postal or customs authority prior to purchase for further information.

We’re a small team and aim to dispatch all in-stock orders next business day. With standing shipping, your order is expected to arrive in 5-7 working days. Orders made on weekends and public holidays will be process the following business day. Delivery timeframes are estimates and not guaranteed. Please see the Royal Mail website for more information on delivery timeframes here.

Yes! Simply select express shipping for your order at checkout. For timeframes associated with this service please see the Royal Mail website here.

Once your order has been shipped, you can login to your customer account to track your order. If you checked out as a guest you will need to create a store account using the same email address that your order was placed under. Once your store account is created you will be able to track your order.